2021 Winners

Congratulations to all our 2021 award winners for their brilliant work!

Club and Operator of the Year

Across all categories, this is the operator and site who have achieved the highest Net Promoter Score® for the year.

Club and Operator of the Year

Across all categories, this is the operator and site who have achieved the highest Net Promoter Score® for the year.

Fitness Incentive logo

Operator of the Year

Fitness Incentive

New York, USA

Photo of the team at Jetts Fitness gym in Ballina, New South Wales

Club of the Year

Jetts Ballina

New South Wales, Australia

Most Improved Club and Operator of the Year

Across all categories, this is the operator and site who have seen the greatest increase in their Net Promoter Score this year when compared to last year.

Most Improved Club and Operator of the Year

Across all categories, this is the operator and site who have seen the greatest increase in their Net Promoter Score this year when compared to last year.

Fusion Lifestyle Logo

Most Improved Operator of the Year

Fusion Lifestyle

Nationwide, England and Wales

Photo of the gym at Fusion Lifestyle's City Baths in Newcastle, England, taken from the balcony above

Most Improved Club of the Year

The City Baths, Newcastle (Fusion Lifestyle)

Tyne and Wear, England

Best Awards – Operator Level

The operators within each of our categories who have achieved the highest Net Promoter Score for the year.

Best Awards – Operator Level

The operators within each of our categories who have achieved the highest Net Promoter Score for the year.

Barnsley Premier Leisure and Tees Active Logos

Best Member Experience – Leisure Trust

Barnsley Premier Leisure and Tees Active

South Yorkshire, England and County Durham, England

Castle Point Leisure logo

Best Member Experience – Local Authority

Castle Point Leisure

Essex, England

Power Wellness logo

Best Member Experience – Private Multi-Site Gym Group

Power Wellness

Nationwide, USA

Fitness Incentive logo

Best Member Experience – Private Independent Gym

Fitness Incentive

New York, USA

Hertfordshire Sports Village and St Mary's Calne Sports Club Logos

Best Member Experience – University/School/College Gym

Hertfordshire Sports Village and St Mary’s Calne Sports Club

Hertfordshire, England and Wiltshire, England

Burhill Golf and Leisure logo

Best Member Experience – Golf Club Group

Burhill Golf and Leisure

Nationwide, England

Fitness Incentive logo

Best Member Experience – Private Independent Gym

Fitness Incentive

New York, USA

Hertfordshire Sports Village and St Mary's Calne Sports Club Logos

Best Member Experience – University/School/College Gym

Hertfordshire Sports Village and St Mary’s Calne Sports Club

Hertfordshire, England and Wiltshire, England

Burhill Golf and Leisure logo

Best Member Experience – Golf Club Group

Burhill Golf and Leisure

Nationwide, England

Best Awards – Site Level

The sites within each of our categories who have achieved the highest Net Promoter Score for the year.

Splitscreen photo of Castle Point Leisure's Waterside Farm Leisure Centre and Tees Active's Thornaby Pavilion

Best Leisure Centre Member Experience

Waterside Farm Leisure Centre (Castle Point Leisure) and Thornaby Pavilion (Tees Active)

Essex, England and North Yorkshire, England

Photo of the team at Jetts Fitness gym in Ballina, New South Wales

Best Gym Member Experience

Jetts Ballina

New South Wales, Australia

Photo of Broxburn Swimming Pool in West Lothian

Best Swimming Pool Member Experience

Xcite Broxburn Swimming Pool (West Lothian Leisure)

West Lothian, Scotland

Photo of a green at Ramsdale Park Golf Centre

Best Golf Club Member Experience

Ramsdale Park Golf Centre (Burhill Golf and Leisure)

Nottinghamshire, England

Photo of a green at Ramsdale Park Golf Centre

Best Golf Club Member Experience

Ramsdale Park Golf Centre (Burhill Golf and Leisure)

Nottinghamshire, England

Most Improved Awards – Operator Level

The operators within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.

Most Improved Awards – Operator Level

The operators within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.

Fusion Lifestyle Logo

Most Improved Member Experience – Leisure Trust

Fusion Lifestyle

Nationwide, England and Wales

Caerphilly County Borough Council and City of McKinney Apex Center Logos

Most Improved Member Experience – Local Authority

Caerphilly County Borough Council and City of McKinney Apex Center

Caerphilly, Wales and Texas, USA

Third Space logo

Most Improved Member Experience – Private Multi-Site Gym Group

Third Space

London, England

The Works Family Health & Fitness Center Logo

Most Improved Member Experience – Private Independent Gym

The Works Family Health & Fitness Center

New Hampshire, USA

Hertfordshire Sports Village and St Mary's Calne Sports Club Logos

Most Improved Member Experience – University/School/College Gym

Hertfordshire Sports Village and St Mary’s Calne Sports Club

Hertfordshire, England and Wiltshire, England

The Works Family Health & Fitness Center Logo

Most Improved Member Experience – Private Independent Gym

The Works Family Health & Fitness Center

New Hampshire, USA

Hertfordshire Sports Village and St Mary's Calne Sports Club Logos

Most Improved Member Experience – University/School/College Gym

Hertfordshire Sports Village and St Mary’s Calne Sports Club

Hertfordshire, England and Wiltshire, England

Most Improved Awards – Site Level

The sites within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.

Most Improved Awards – Site Level

The sites within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.

Photo of the gym at Fusion Lifestyle's City Baths in Newcastle, England, taken from the balcony above

Most Improved Leisure Centre Member Experience

The City Baths, Newcastle (Fusion Lifestyle)

Tyne and Wear, England

Photo of the gym at Third Space - City in London, England

Most Improved Gym Member Experience

Third Space – City

London, England

Photo of a green at Ramsdale Park Golf Centre

Most Improved Golf Club Member Experience

Ramsdale Park Golf Centre (Burhill Golf and Leisure)

Nottinghamshire, England

Medal Awards

Medal awards are earned by operators who achieve a Net Promoter Score for the year within set target boundaries – Silver, Gold, or Platinum. The lower boundary to achieve a Silver Medal Award is the average industry score for the previous 12 month period, meaning all our Medal Award winners are exhibiting above-average performance in their member experience delivery.

Silver

Buzz Gym​
Chelmsford City Sports
Freedom Leisure​
LED Leisure​
Magna Vitae
Pembrokeshire Leisure​
The Works Family Health & Fitness Center​

Gold

Barnsley Premier Leisure
Caerphilly County Borough Council
China Fleet Country Club​
CHRISTUS Southeast Texas – St Elizabeth​
City of McKinney Apex Center
Jetts​
Pendle Leisure Trust​
Reh-Fit Centre​
Tees Active​
Third Space​
tmactive
TriHealth Fitness & Health Pavilion
West Lothian Leisure
Westwoods Health Club

Platinum

Castle Point Leisure​
Fitness Incentive​
Hertfordshire Sports Village
Odyssey Fitness
Power Wellness
St Mary’s Calne Sports Club