2021 Winners
Congratulations to all our 2021 award winners for their brilliant work!
Club and Operator of the Year
Across all categories, this is the operator and site who have achieved the highest Net Promoter Score® for the year.
Club and Operator of the Year
Across all categories, this is the operator and site who have achieved the highest Net Promoter Score® for the year.
Most Improved Club and Operator of the Year
Across all categories, this is the operator and site who have seen the greatest increase in their Net Promoter Score this year when compared to last year.
Most Improved Club and Operator of the Year
Across all categories, this is the operator and site who have seen the greatest increase in their Net Promoter Score this year when compared to last year.
Best Awards – Operator Level
The operators within each of our categories who have achieved the highest Net Promoter Score for the year.
Best Awards – Operator Level
The operators within each of our categories who have achieved the highest Net Promoter Score for the year.
Best Member Experience – Leisure Trust
Barnsley Premier Leisure and Tees Active
South Yorkshire, England and County Durham, England
Best Member Experience – University/School/College Gym
Hertfordshire Sports Village and St Mary’s Calne Sports Club
Hertfordshire, England and Wiltshire, England
Best Member Experience – University/School/College Gym
Hertfordshire Sports Village and St Mary’s Calne Sports Club
Hertfordshire, England and Wiltshire, England
Best Awards – Site Level
The sites within each of our categories who have achieved the highest Net Promoter Score for the year.
Best Leisure Centre Member Experience
Waterside Farm Leisure Centre (Castle Point Leisure) and Thornaby Pavilion (Tees Active)
Essex, England and North Yorkshire, England
Best Swimming Pool Member Experience
Xcite Broxburn Swimming Pool (West Lothian Leisure)
West Lothian, Scotland
Best Golf Club Member Experience
Ramsdale Park Golf Centre (Burhill Golf and Leisure)
Nottinghamshire, England
Best Golf Club Member Experience
Ramsdale Park Golf Centre (Burhill Golf and Leisure)
Nottinghamshire, England
Most Improved Awards – Operator Level
The operators within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.
Most Improved Awards – Operator Level
The operators within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.
Most Improved Member Experience – Local Authority
Caerphilly County Borough Council and City of McKinney Apex Center
Caerphilly, Wales and Texas, USA
Most Improved Member Experience – Private Independent Gym
The Works Family Health & Fitness Center
New Hampshire, USA
Most Improved Member Experience – University/School/College Gym
Hertfordshire Sports Village and St Mary’s Calne Sports Club
Hertfordshire, England and Wiltshire, England
Most Improved Member Experience – Private Independent Gym
The Works Family Health & Fitness Center
New Hampshire, USA
Most Improved Member Experience – University/School/College Gym
Hertfordshire Sports Village and St Mary’s Calne Sports Club
Hertfordshire, England and Wiltshire, England
Most Improved Awards – Site Level
The sites within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.
Most Improved Awards – Site Level
The sites within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.
Most Improved Leisure Centre Member Experience
The City Baths, Newcastle (Fusion Lifestyle)
Tyne and Wear, England
Most Improved Golf Club Member Experience
Ramsdale Park Golf Centre (Burhill Golf and Leisure)
Nottinghamshire, England
Medal Awards
Medal awards are earned by operators who achieve a Net Promoter Score for the year within set target boundaries – Silver, Gold, or Platinum. The lower boundary to achieve a Silver Medal Award is the average industry score for the previous 12 month period, meaning all our Medal Award winners are exhibiting above-average performance in their member experience delivery.
Silver
Buzz Gym
Chelmsford City Sports
Freedom Leisure
LED Leisure
Magna Vitae
Pembrokeshire Leisure
The Works Family Health & Fitness Center
Gold
Barnsley Premier Leisure
Caerphilly County Borough Council
China Fleet Country Club
CHRISTUS Southeast Texas – St Elizabeth
City of McKinney Apex Center
Jetts
Pendle Leisure Trust
Reh-Fit Centre
Tees Active
Third Space
tmactive
TriHealth Fitness & Health Pavilion
West Lothian Leisure
Westwoods Health Club
Platinum
Castle Point Leisure
Fitness Incentive
Hertfordshire Sports Village
Odyssey Fitness
Power Wellness
St Mary’s Calne Sports Club