2020 Winners
Congratulations to all our 2020 award winners for their brilliant work!
Club and Operator of the Year
Across all categories, this is the operator and site who have achieved the highest Net Promoter Score® for the year.
Most Improved Club and Operator of the Year
Across all categories, this is the operator and site who have seen the greatest increase in their Net Promoter Score this year when compared to last year.
Best Awards – Operator Level
The operators within each of our categories who have achieved the highest Net Promoter Score for the year.
Best Member Experience – Private Multi-Site Gym Group
Christus Health and Wellness Centers – St Michael
Texas, USA
Best Member Experience – University/School/College Gym
Wiltshire, England
Best Awards – Site Level
The sites within each of our categories who have achieved the highest Net Promoter Score for the year.
Best Leisure Centre Member Experience
West Craven Sports Centre (Pendle Leisure Trust)
Lancashire, England
Best Swimming Pool Member Experience
Xcite Broxburn Swimming Pool (West Lothian Leisure)
West Lothian, Scotland
Best Golf Club Member Experience
Ramsdale Park Golf Centre (Burhill Golf and Leisure)
Nottinghamshire, England
Most Improved Awards – Operator Level
The operators within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.
Most Improved Member Experience – Local Authority
Carmarthenshire County Council
Carmarthenshire, Wales
Most Improved Member Experience – University/School/College Gym
Hertfordshire, England
Most Improved Awards – Site Level
The sites within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.
Most Improved Leisure Centre Member Experience
Exmouth Tennis and Fitness Centre (LED Leisure)
Devon, England
Most Improved Golf Club Member Experience
Burhill Golf Club (Burhill Golf and Leisure)
Surrey, England
Medal Awards
Medal awards are earned by operators who achieve a Net Promoter Score for the year within set target boundaries – Silver, Gold, or Platinum. The lower boundary to achieve a Silver Medal Award is the average industry score for the previous 12 month period, meaning all our Medal Award winners are exhibiting above-average performance in their member experience delivery.
Silver
Altonwood Group
Aneurin Leisure
Barnsley Premier Leisure
Blackpool Council
Burhill Golf and Leisure
Buzz Gym
Caerphilly County Borough Council
Carmarthenshire County Council
City of McKinney
East Dunbartonshire Leisure
Edinburgh Leisure
Freedom Leisure
Inverclyde Leisure
Kirklees Active Leisure
Oldham Community Leisure
Pembrokeshire Leisure
Tees Active
The Works Family Health & Fitness Center
Third Space
TM Active
West Lothian Leisure
Gold
China Fleet Country Club
Christus Health and Wellness Center – St Elizabeth
Hancock Wellness Center
Hertfordshire Sports Village
Jetts
LED Leisure
Magna Vitae
Odyssey Fitness Center
Pendle Leisure Trust
Reh-Fit Centre
St Mary’s Calne Sports Centre
Wolverton Leisure Trust
Platinum
Castle Point Leisure
Christus Health and Wellness Center – St Michael
Fitness Incentive
Power Wellness