2020 Winners

Congratulations to all our 2020 award winners for their brilliant work!

Club and Operator of the Year

Across all categories, this is the operator and site who have achieved the highest Net Promoter Score® for the year.

Fitness Incentive logo

Operator of the Year

Fitness Incentive

New York, USA

Photo of the team at Jetts Fitness gym in Ballina, New South Wales

Club of the Year

Jetts Ballina

New South Wales, Australia

Most Improved Club and Operator of the Year

Across all categories, this is the operator and site who have seen the greatest increase in their Net Promoter Score this year when compared to last year.

Carmarthenshire County Council Leisure Logo

Most Improved Operator of the Year

Carmarthenshire County Council

Carmarthenshire, Wales

Photo of Sidmouth Swimming Pool in East Devon

Most Improved Club of the Year

Sidmouth Swimming Pool (LED Leisure)

Devon, England

Best Awards – Operator Level

The operators within each of our categories who have achieved the highest Net Promoter Score for the year.

Pendle Leisure Trust Logo

Best Member Experience – Leisure Trust

Pendle Leisure Trust

Lancashire, England

Castle Point Leisure logo

Best Member Experience – Local Authority

Castle Point Leisure

Essex, England

Christus Health and Wellness Center - St Michael Logo

Best Member Experience – Private Multi-Site Gym Group

Christus Health and Wellness Centers – St Michael

Texas, USA

Fitness Incentive logo

Best Member Experience – Private Independent Gym

Fitness Incentive

New York, USA

St Mary's Calne Sports Centre logo

Best Member Experience – University/School/College Gym

St Mary’s Calne Sports Centre

Wiltshire, England

Burhill Golf and Leisure logo

Best Member Experience – Golf Club Group

Burhill Golf and Leisure

Nationwide, England

Best Awards – Site Level

The sites within each of our categories who have achieved the highest Net Promoter Score for the year.

Photo of the gym at West Craven Sports Centre in Pendle, Lancashire

Best Leisure Centre Member Experience

West Craven Sports Centre (Pendle Leisure Trust)

Lancashire, England

Photo of the team at Jetts Fitness gym in Ballina, New South Wales

Best Gym Member Experience

Jetts Ballina

New South Wales, Australia

Photo of Broxburn Swimming Pool in West Lothian

Best Swimming Pool Member Experience

Xcite Broxburn Swimming Pool (West Lothian Leisure)

West Lothian, Scotland

Photo of a green at Ramsdale Park Golf Centre

Best Golf Club Member Experience

Ramsdale Park Golf Centre (Burhill Golf and Leisure)

Nottinghamshire, England

Most Improved Awards – Operator Level

The operators within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.

Active4Today Logo

Most Improved Member Experience – Leisure Trust

Active4Today

Nottinghamshire, England

Carmarthenshire County Council Leisure Logo

Most Improved Member Experience – Local Authority

Carmarthenshire County Council

Carmarthenshire, Wales

Jetts Fitness Australia Logo

Most Improved Member Experience – Private Multi-Site Gym Group

Jetts

Nationwide, Australia

Fitness Incentive logo

Most Improved Member Experience – Private Independent Gym

Fitness Incentive

New York, USA

Hertfordshire Sports Village logo

Most Improved Member Experience – University/School/College Gym

Hertfordshire Sports Village

Hertfordshire, England

Burhill Golf and Leisure logo

Most Improved Member Experience – Golf Club Group

Burhill Golf and Leisure

Nationwide, England

Most Improved Awards – Site Level

The sites within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.

Group cycling class at Exmouth Tennis and Fitness Centre in East Devon

Most Improved Leisure Centre Member Experience

Exmouth Tennis and Fitness Centre (LED Leisure)

Devon, England

Photo of instructor and member at Jetts Fitness gym in Dianella, Perth

Most Improved Gym Member Experience

Jetts Dianella

Perth, Australia

Photo of Sidmouth Swimming Pool in East Devon

Most Improved Swimming Pool Member Experience

Sidmouth Swimming Pool (LED Leisure)

Devon, England

Photo of a green at Burhill Golf Club

Most Improved Golf Club Member Experience

Burhill Golf Club (Burhill Golf and Leisure)

Surrey, England

Medal Awards

Medal awards are earned by operators who achieve a Net Promoter Score for the year within set target boundaries – Silver, Gold, or Platinum. The lower boundary to achieve a Silver Medal Award is the average industry score for the previous 12 month period, meaning all our Medal Award winners are exhibiting above-average performance in their member experience delivery.

Silver

Altonwood Group
Aneurin Leisure
Barnsley Premier Leisure
Blackpool Council​
Burhill Golf and Leisure​
Buzz Gym​
Caerphilly County Borough Council
Carmarthenshire County Council​
City of McKinney​
East Dunbartonshire Leisure​
Edinburgh Leisure​
Freedom Leisure​
Inverclyde Leisure​
Kirklees Active Leisure​
Oldham Community Leisure​
Pembrokeshire Leisure​
Tees Active​
The Works Family Health & Fitness Center​
Third Space​
TM Active​
West Lothian Leisure

Gold

China Fleet Country Club​
Christus Health and Wellness Center – St Elizabeth​
Hancock Wellness Center​
Hertfordshire Sports Village​
Jetts​
LED Leisure
Magna Vitae​
Odyssey Fitness Center​
Pendle Leisure Trust​
Reh-Fit Centre​
St Mary’s Calne Sports Centre​
Wolverton Leisure Trust​

Platinum

Castle Point Leisure​
Christus Health and Wellness Center – St Michael​
Fitness Incentive​
Power Wellness