2019 Winners

Congratulations to all our 2019 award winners for their brilliant work!

Club and Operator of the Year

Across all categories, this is the operator and site who have achieved the highest Net Promoter Score® for the year.

Fitness Incentive logo

Operator of the Year

Fitness Incentive

New York, USA

Most Improved Club and Operator of the Year

Across all categories, this is the operator and site who have seen the greatest increase in their Net Promoter Score this year when compared to last year.

St Mary's Calne Sports Centre logo

Most Improved Operator of the Year

St Mary’s Calne Sports Centre

Wiltshire, England

East Renfrewshire Culture and Leisure logo

Most Improved Club of the Year

Eastwood High Sports Centre (East Renfrewshire Culture and Leisure)

East Renfrewshire, Scotland

Best Awards – Operator Level

The operators within each of our categories who have achieved the highest Net Promoter Score for the year.

NB Leisure Trust logo

Best Member Experience – Leisure Trust

NB Leisure Trust

Nuneaton, England

Castle Point Leisure logo

Best Member Experience – Local Authority

Castle Point Leisure

Essex, England

Power Wellness logo

Best Member Experience – Private Multi-Site Gym Group

Power Wellness

Nationwide, USA

Fitness Incentive logo

Best Member Experience – Private Independent Gym

Fitness Incentive

New York, USA

St Mary's Calne Sports Centre logo

Best Member Experience – University/School/College Gym

St Mary’s Calne Sports Centre

Wiltshire, England

Burhill Golf and Leisure logo

Best Member Experience – Golf Club Group

Burhill Golf and Leisure

Nationwide, England

Best Awards – Site Level

The sites within each of our categories who have achieved the highest Net Promoter Score for the year.

Best Leisure Centre Member Experience

Crymych Leisure Centre (Pembrokeshire Leisure)

Pembrokeshire, Wales

NorthBay Healthcare HealthSpring Fitness logo

Best Gym Member Experience

NorthBay Healthcare HealthSpring Fitness (Power Wellness)

California, USA

Photo of Thornaby Pool in Stockton-on-Tees

Best Swimming Pool Member Experience

Thornaby Pool (Tees Active)

County Durham, England

Photo of Woodmill Outdoor Activity Centre in Southampton

Best Outdoor Sports Member Experience

Woodmill Outdoor Activities Centre (Active Nation)

Southampton, England

Golfers on the course at Boldmere Golf

Best Golf Club Member Experience

Boldmere Golf (Mytime Active)

Warwickshire, England

Most Improved Awards – Operator Level

The operators within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.

Barnsley Premier Leisure logo

Most Improved Member Experience – Leisure Trust

Barnsley Premier Leisure

Barnsley, England

Caerphilly County Borough Council logo

Most Improved Member Experience – Local Authority

Caerphilly County Borough Council

Caerphilly, Wales

Third Space logo

Most Improved Member Experience – Private Multi-Site Gym Group

Third Space

London, England

Gold's Gym Milford logo

Most Improved Member Experience – Private Independent Gym

Gold’s Gym Milford

Massachusetts, USA

St Mary's Calne Sports Centre logo

Most Improved Member Experience – University/School/College Gym

St Mary’s Calne Sports Centre

Wiltshire, England

Burhill Golf and Leisure logo

Most Improved Member Experience – Golf Club Group

Burhill Golf and Leisure

Nationwide, England

Most Improved Awards – Site Level

The sites within each of our categories who have seen the greatest increase in their Net Promoter Score this year when compared to last year.

East Renfrewshire Culture and Leisure logo

Most Improved Leisure Centre Member Experience

Eastwood High Sports Centre (East Renfrewshire Culture and Leisure)

East Renfrewshire, Scotland

Photo of members of the Jetts Chermside West team

Most Improved Gym Member Experience

Jetts Chermside West

Queensland, Australia

Mother and child in Darrick Wood Swimming Pool

Most Improved Swimming Pool Member Experience

Darrick Wood Swimming Pool (Mytime Active)

Kent, England

Photo of Woodmill Outdoor Activity Centre in Southampton

Most Improved Outdoor Sports Member Experience

Woodmill Outdoor Activities Centre (Active Nation)

Southampton, England

Photo of a green at Thornbury Golf Centre

Most Improved Golf Club Member Experience

Thornbury Golf Centre (Burhill Golf and Leisure)

Gloucestershire, England

Medal Awards

Medal awards are earned by operators who achieve a Net Promoter Score for the year within set target boundaries – Silver, Gold, or Platinum. The lower boundary to achieve a Silver Medal Award is the average industry score for the previous 12 month period, meaning all our Medal Award winners are exhibiting above-average performance in their member experience delivery.

Silver

Aneurin Leisure
Barnsley Premier Leisure
Blackpool Council
Burhilll Golf and Leisure
Buzz Gym
Celtic Community Leisure
Doncaster Culture and Leisure Trust
East Dunbartonshire Leisure Trust
Edinburgh Leisure
Freedom Leisure Fenlands
Glasgow Life
Gold’s Gym Norton
Inverclyde Leisure
JCC Miles Nadal
LED Leisure
Magna Vitae
Nottingham City Council
Oldham Community Leisure
The Works Family Health & Fitness Center
Third Space
TM Active
York Sport

 

Gold

Dragonfly Leisure

Caerphilly County Borough Council
Castle Point Leisure
China Fleet Country Club
Christus Health and Wellness Center
Gold’s Gym Milford
Hertfordshire Sports Village
Jetts
Odyssey Fitness Center
Pembrokeshire Leisure
Tees Active
Tilton Fitness
West Lothian Leisure

Platinum

Fitness Incentive
NB Leisure Trust
Pendle Leisure Trust
Power Wellness
St Mary’s Calne Sports Centre
Westwoods Health Club
Wolverton Leisure Trust