2018 Winners

Congratulations to all our 2018 award winners for their brilliant work!

Club and Operator of the Year

Across all of our categories, this is the operator and site who have achieved the highest Net Promoter Score® for the year.

Fitness Incentive logo

Operator of the Year

Fitness Incentive

New York, USA

Photo of Crymych Leisure Centre in Pembrokeshire

Club of the Year

Crymych Leisure Centre (Pembrokeshire Leisure)

Pembrokeshire, Wales

Best Awards – Operator Level

The operators within each of our categories who have achieved the highest Net Promoter Score for the year.

Wolverton Leisure Trust logo

Best Member Experience – Leisure Trust

Wolverton Leisure Trust

Milton Keynes, England

Pembrokeshire Leisure logo

Best Member Experience – Local Authority

Pembrokeshire Leisure

Pembrokeshire, Wales

Power Wellness logo

Best Member Experience – Private Multi-Site Gym Group

Power Wellness

Nationwide, USA

Fitness Incentive logo

Best Member Experience – Private Independent Gym

Fitness Incentive

New York, USA

Hertfordshire Sports Village logo

Best Member Experience – University/School/College Gym

Hertfordshire Sports Village

Hertfordshire, England

Altonwood Golf Group logo

Best Member Experience – Golf Club Group

Altonwood Golf Group

South East England

Best Awards – Site Level

The sites within each of our categories who have achieved the highest Net Promoter Score for the year.

Photo of Crymych Leisure Centre in Pembrokeshire

Best Leisure Centre Member Experience

Crymych Leisure Centre (Pembrokeshire Leisure)

Pembrokeshire, Wales

Photo of the interior of Birkmyre Park Fitness Gym in Inverclyde

Best Gym Member Experience

Birkmyre Park Fitness Gym (Inverclyde Leisure)

Inverclyde, Scotland

Photo of Broxburn Swimming Pool in West Lothian

Best Swimming Pool Member Experience

Broxburn Swimming Pool (West Lothian Leisure)

West Lothian, Scotland

Photo of sailing at Southampton Water Activities Centre

Best Outdoor Sports Member Experience

Southampton Water Activities Centre (Active Nation)

Southampton, England

Photo of a green at The Shropshire Golf Centre near Telford

Best Golf Club Member Experience

The Shropshire Golf Centre (Burhill Golf and Leisure)

Telford, England

Medal Awards

Medal awards are earned by operators who achieve a Net Promoter Score for the year within set target boundaries – Silver, Gold, or Platinum. The lower boundary to achieve a Silver Medal Award is the average industry score for the previous 12 month period, meaning all our Medal Award winners are exhibiting above-average performance in their member experience delivery.

Silver

Altonwood Golf Group
Aneurin Leisure
Burhilll Golf and Leisure
Caerphilly County Borough Council
Doncaster Culture & Leisure Trust
Dragonfly Leisure
East Dunbartonshire Leisure Trust
Edinburgh Leisure
Glasgow Life
Hertfordshire Sports Village
Inverclyde Leisure
Jetts Fitness
LED Leisure
Nottingham City Council
Oldham Community Leisure
Pure Gym
St Mary’s Calne Sports Centre
The Works Family Health & Fitness Center
TM Active
York Sport

 

Gold

Castle Point Leisure
Celtic Leisure
China Fleet Country Club
Christus Health and Wellness Center
Kennedy Club Fitness
New Vision Fitness
Odyssey Fitness Center
Pembrokeshire Leisure
Taymax Group
Tees Active
West Lothian Leisure

Platinum

Fitness Incentive
Power Wellness
Stevenson Fitness
Westwoods Health Club
Wolverton Leisure Trust