Congratulations to all our 2018 award winners for their brilliant work!
Club and Operator of the Year
Across all of our categories, this is the operator and site who have achieved the highest Net Promoter Score® for the year.
Best Awards – Operator Level
The operators within each of our categories who have achieved the highest Net Promoter Score for the year.
Best Member Experience – University/School/College Gym
Best Awards – Site Level
The sites within each of our categories who have achieved the highest Net Promoter Score for the year.
Best Leisure Centre Member Experience
Best Outdoor Sports Member Experience
Best Golf Club Member Experience
Medal awards are earned by operators who achieve a Net Promoter Score for the year within set target boundaries – Silver, Gold, or Platinum. The lower boundary to achieve a Silver Medal Award is the average industry score for the previous 12 month period, meaning all our Medal Award winners are exhibiting above-average performance in their member experience delivery.
Altonwood Golf Group
Burhilll Golf and Leisure
Caerphilly County Borough Council
Doncaster Culture & Leisure Trust
East Dunbartonshire Leisure Trust
Hertfordshire Sports Village
Nottingham City Council
Oldham Community Leisure
St Mary’s Calne Sports Centre
The Works Family Health & Fitness Center
Castle Point Leisure
China Fleet Country Club
Christus Health and Wellness Center
Kennedy Club Fitness
New Vision Fitness
Odyssey Fitness Center
West Lothian Leisure
Westwoods Health Club
Wolverton Leisure Trust