2018 Winners
Congratulations to all our 2018 award winners for their brilliant work!
Club and Operator of the Year
Across all of our categories, this is the operator and site who have achieved the highest Net Promoter Score® for the year.
Best Awards – Operator Level
The operators within each of our categories who have achieved the highest Net Promoter Score for the year.
Best Member Experience – University/School/College Gym
Hertfordshire, England
Best Awards – Site Level
The sites within each of our categories who have achieved the highest Net Promoter Score for the year.
Best Leisure Centre Member Experience
Crymych Leisure Centre (Pembrokeshire Leisure)
Pembrokeshire, Wales
Best Swimming Pool Member Experience
Broxburn Swimming Pool (West Lothian Leisure)
West Lothian, Scotland
Best Outdoor Sports Member Experience
Southampton Water Activities Centre (Active Nation)
Southampton, England
Best Golf Club Member Experience
The Shropshire Golf Centre (Burhill Golf and Leisure)
Telford, England
Medal Awards
Medal awards are earned by operators who achieve a Net Promoter Score for the year within set target boundaries – Silver, Gold, or Platinum. The lower boundary to achieve a Silver Medal Award is the average industry score for the previous 12 month period, meaning all our Medal Award winners are exhibiting above-average performance in their member experience delivery.
Silver
Altonwood Golf Group
Aneurin Leisure
Burhilll Golf and Leisure
Caerphilly County Borough Council
Doncaster Culture & Leisure Trust
Dragonfly Leisure
East Dunbartonshire Leisure Trust
Edinburgh Leisure
Glasgow Life
Hertfordshire Sports Village
Inverclyde Leisure
Jetts Fitness
LED Leisure
Nottingham City Council
Oldham Community Leisure
Pure Gym
St Mary’s Calne Sports Centre
The Works Family Health & Fitness Center
TM Active
York Sport
Gold
Castle Point Leisure
Celtic Leisure
China Fleet Country Club
Christus Health and Wellness Center
Kennedy Club Fitness
New Vision Fitness
Odyssey Fitness Center
Pembrokeshire Leisure
Taymax Group
Tees Active
West Lothian Leisure
Platinum
Fitness Incentive
Power Wellness
Stevenson Fitness
Westwoods Health Club
Wolverton Leisure Trust